{"id":13910,"date":"2025-07-29T10:04:25","date_gmt":"2025-07-28T22:04:25","guid":{"rendered":"https:\/\/www.beckenham.school.nz\/?page_id=13910"},"modified":"2025-07-29T10:34:35","modified_gmt":"2025-07-28T22:34:35","slug":"concerns-and-complaints","status":"publish","type":"page","link":"https:\/\/www.beckenham.school.nz\/index.php\/information\/concerns-and-complaints","title":{"rendered":"Concerns and Complaints"},"content":{"rendered":"<p><b>Concerns and Complaints<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Our approach to managing concerns and complaints is grounded in our school values:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>We Care &#8211; Arohaina te t\u0101ngata me te taiao<\/b><span style=\"font-weight: 400;\">: We prioritise respectful relationships and ensure all voices are heard with empathy and dignity.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>We Get There Together &#8211; M\u0101 t\u0101tou katoa te waka e hoe<\/b><span style=\"font-weight: 400;\">: We work collaboratively to resolve issues in a constructive and inclusive manner.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>We Love Challenge &#8211; Nau mai te wero<\/b><span style=\"font-weight: 400;\">: We view feedback and concerns as opportunities to grow and improve.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>We Make a Difference &#8211; N\u0101 m\u0101tou he rerek\u0113 te ao<\/b><span style=\"font-weight: 400;\">: We act on concerns in ways that lead to meaningful change.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>We Love Learning &#8211; He taonga te ako<\/b><span style=\"font-weight: 400;\">: We are open to learning from one another and improving our systems and practices.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Below is our Concerns and Complaints Process.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">This information should be read alongside our Concerns and Complaints Policy and related policies on SchoolDocs.<\/span><\/p>\n<p><a href=\"https:\/\/www.beckenham.school.nz\/home\/wp-content\/uploads\/2025\/07\/Concerns-and-Complaints-1.jpeg\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-13916\" src=\"https:\/\/www.beckenham.school.nz\/home\/wp-content\/uploads\/2025\/07\/Concerns-and-Complaints-1.jpeg\" alt=\"\" width=\"1105\" height=\"1560\" srcset=\"https:\/\/www.beckenham.school.nz\/home\/wp-content\/uploads\/2025\/07\/Concerns-and-Complaints-1.jpeg 1105w, https:\/\/www.beckenham.school.nz\/home\/wp-content\/uploads\/2025\/07\/Concerns-and-Complaints-1-213x300.jpeg 213w, https:\/\/www.beckenham.school.nz\/home\/wp-content\/uploads\/2025\/07\/Concerns-and-Complaints-1-725x1024.jpeg 725w, https:\/\/www.beckenham.school.nz\/home\/wp-content\/uploads\/2025\/07\/Concerns-and-Complaints-1-768x1084.jpeg 768w, https:\/\/www.beckenham.school.nz\/home\/wp-content\/uploads\/2025\/07\/Concerns-and-Complaints-1-1088x1536.jpeg 1088w\" sizes=\"auto, (max-width: 1105px) 100vw, 1105px\" \/><\/a><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Concerns and Complaints Our approach to managing concerns and complaints is grounded in our school values: We Care &#8211; Arohaina te t\u0101ngata me te taiao: We prioritise respectful relationships and ensure all voices are heard with empathy and dignity. We Get There Together &#8211; M\u0101 t\u0101tou katoa te waka e hoe: We work collaboratively to [&hellip;]<\/p>\n","protected":false},"author":72,"featured_media":0,"parent":64,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/template-full.php","meta":{"footnotes":""},"class_list":["post-13910","page","type-page","status-publish","hentry","post"],"_links":{"self":[{"href":"https:\/\/www.beckenham.school.nz\/index.php\/wp-json\/wp\/v2\/pages\/13910","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.beckenham.school.nz\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.beckenham.school.nz\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.beckenham.school.nz\/index.php\/wp-json\/wp\/v2\/users\/72"}],"replies":[{"embeddable":true,"href":"https:\/\/www.beckenham.school.nz\/index.php\/wp-json\/wp\/v2\/comments?post=13910"}],"version-history":[{"count":5,"href":"https:\/\/www.beckenham.school.nz\/index.php\/wp-json\/wp\/v2\/pages\/13910\/revisions"}],"predecessor-version":[{"id":13918,"href":"https:\/\/www.beckenham.school.nz\/index.php\/wp-json\/wp\/v2\/pages\/13910\/revisions\/13918"}],"up":[{"embeddable":true,"href":"https:\/\/www.beckenham.school.nz\/index.php\/wp-json\/wp\/v2\/pages\/64"}],"wp:attachment":[{"href":"https:\/\/www.beckenham.school.nz\/index.php\/wp-json\/wp\/v2\/media?parent=13910"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}